Dwellras Shipping Policy

Effective Date: October 5, 2026
Last Updated: October 5, 2026

Thank you for shopping with Dwellras. We are committed to delivering your furniture safely and efficiently. This Shipping Policy explains our order processing, shipping timelines, delivery methods, fees, and other important information.

If you have any questions, please contact us at service@dwellras.com.

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1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been placed and another notification when your order has shipped.

Note: Processing time is not the same as shipping time. Shipping time begins after your order has been dispatched.

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2. Shipping Time

Shipping time depends on your location and the shipping method selected.

Total Estimated Delivery Time = Processing Time + Shipping Time

Example:

• Order placed: October 5, 2026

• Processing time: 2 business days → ships October 7, 2026

• Shipping time: 7 business days → delivered around October 16, 2026

Please note that these are estimated timeframes and not guaranteed delivery dates. Delays may occur due to customs, weather, carrier issues, or peak seasons.

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3. Shipping Destinations

Dwellras currently ships to:

• United States

• Canada

• United Kingdom

• European Union countries

• Australia

• New Zealand

• Selected other international destinations

If your country is not available at checkout, please contact us at service@dwellras.com to inquire about special shipping arrangements.

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4. Shipping Fees

Shipping fees are calculated based on:

• Delivery destination

• Product size and weight

• Shipping method selected

Shipping costs will be displayed at checkout before you complete your payment.

Free Shipping:
We may offer free shipping promotions for certain products, order values, or regions. Any free shipping offer will be clearly stated on the product page or checkout page.

Additional Fees:
For remote areas, oversized furniture, or special delivery requirements, additional shipping fees may apply. If this applies to your order, we will contact you before shipping.

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5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

• Carrier name

• Tracking number

• Tracking link

You can track your order using the provided tracking number on the carrier's website.

If you do not receive tracking information within 5 business days after placing your order, please contact us at service@dwellras.com.

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6. Delivery Information

• Please ensure your shipping address is correct and complete before placing your order.

• We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

• If an order is returned to us due to an incorrect address, refusal of delivery, or failure to arrange delivery, the customer may be responsible for return shipping and reshipping fees.

• For large furniture items, the carrier may contact you to schedule a delivery appointment.

• Someone must be available to receive the delivery. If no one is available, the carrier may leave a notice or reschedule.

Delivery Appointment:
For oversized sofa deliveries, the carrier will typically contact you within 2–3 business days before delivery to schedule a time window.

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7. Delayed, Lost, or Damaged Shipments

Delayed Shipments

If your order is delayed beyond the estimated delivery time, please contact us at service@dwellras.com. We will work with the carrier to investigate and provide an update within 2–3 business days.

Lost Shipments

If your tracking shows your order as delivered but you have not received it, please:

1. Check with neighbors, building management, or your local post office.

2. Contact the carrier with your tracking number.

3. Contact us at service@dwellras.com if you still cannot locate your package.

We will assist in filing a claim with the carrier. Replacements or refunds for lost shipments are subject to carrier investigation and approval.

Damaged Shipments

Please inspect your order upon delivery.

If your item arrives damaged:

• Note the damage on the delivery receipt if possible.

• Take clear photos of the damaged packaging and product.

• Contact us within 48 hours of delivery at service@dwellras.com.

We will review the issue and arrange a replacement, repair, or refund as appropriate.

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8. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply. These charges are determined by your local customs authority and are not included in our product or shipping prices.

The customer is responsible for paying any customs duties, taxes, or import fees. Dwellras is not responsible for delays caused by customs clearance.

Customs clearance may add 3–10 business days to your delivery time, depending on your country.

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9. Shipping Restrictions

• We do not ship to P.O. Boxes for oversized furniture items.

• Some remote areas may not be serviceable by our carriers.

• We reserve the right to cancel and refund any order that cannot be shipped to the provided address.

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10. Changes to Your Order

If you need to change your shipping address or order details, please contact us as soon as possible at service@dwellras.com.

We can only make changes before your order has been shipped. Once shipped, changes may not be possible.

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11. Returns and Refunds

For information about returns, refunds, and exchanges, please refer to our Return & Refund Policy on our website.

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12. Contact Us

If you have any questions about our Shipping Policy, please contact us:

Dwellras
Email: service@dwellras.com
Website: dwellras.com

Business Hours:
Monday–Friday: 9:00 AM – 6:00 PM (EST)
Saturday–Sunday: Closed

Response Time:
We aim to respond to all inquiries within 24–48 hours on business days.

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By placing an order with Dwellras, you agree to this Shipping Policy.

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Policy Version: 1.0
Effective Date: October 5, 2026
Next Review Date: October 5, 2027